Serve as the front-line technical contact for clients, assisting with application issues, implementing product solutions, and providing technical support.
Respond to customer inquiries, testing and adjust product implementations, and offer recommendations based on specific application needs.
Facilitate effective technical communication and coordination between internal teams and customers to ensure smooth project execution.
Install and maintain on-site equipment; perform troubleshooting, and performance testing to ensure stable system operation.
Support product demos and performance evaluations, and offer customized solutions based on client requirements.
Conduct training sessions, user operation guidance, and feature explanations to enhance customer experience and satisfaction.
Develop custom applications based on project needs to improve product integration and usability.
Requirements
Bachelor’s or Master’s degree in electrical engineering, electronics, mechanical engineering, or other STEM-related fields.
Experience in operating, developing, or maintaining automation equipment.
Familiarity with image processing or robotic system integration.
Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to diverse audiences.
Demonstrated ability to troubleshoot and resolve complex problems on-site with minimal supervision.
Enthusiastic about automation and smart machinery, with a strong drive for continuous learning and self-improvement.
Bonus Qualifications
Experience in fast-pace startups or the food service industry.
Hands-on skills in mechatronics or automation system integration.
Experience with PLC programming and application.
Practical experience with industrial robotic arms (e.g., UR, Fanuc).
Proficiency in 2D/3D CAD software (e.g., AutoCAD, SolidWorks).
Proven track record in deploying, diagnosing, and developing automated machinery.
Benefits
Located in the center of the city: Just across the street from Dongmen MRT Station exit 6.
Competitive salary: Compensation packages aligned with global Tier-1 cities.
Incentives: Long term incentive plans currently under development. Coming soon.
Performance bonuses: Awarded based on annual company performance and individual contribution.
Insurance coverage: Labor, health, pension, occupational injury... etc.
Flexible hours: Flexible start and end times to support work-life balance.
Hybrid work: Option to work remotely 2 days a week.
Legal benefits coverage: Includes labor insurance, national health insurance, pension contributions, occupational injury protection, special leave, and marriage leave.
Learning support: Tuition subsidies available for approved external training or professional development programs.
In-house culinary workshops: Team cooking sessions for fun and learning the way of the wok.
